Privacy Policy

At Mitratech Services (OPC) Pvt Ltd ("MitraTech", "we", "us", "our"), registered at Handewadi, Hadapsar, Pune, Maharashtra 411028, India, protecting your privacy and personal data is a primary commitment. This Privacy Policy governs our collection, processing, and storage practices across our website (www.mitratechservices.in) and our software engineering services in compliance with India’s Digital Personal Data Protection (DPDP) Act and international data privacy benchmarks.

1. Information We Collect

When you interact with our website, request project proposals, or contact our support team, we collect information you voluntarily provide:

• Contact Details: Full name, business email address, telephone number, and company name.
• Project Specifications: Technical requirements, target budgets, timelines, and message notes.
• Technical Metadata: Browser type, operating system, IP address, and anonymized user interaction logs to monitor site performance and security.

2. How We Use Your Information

The information collected is used strictly for legitimate commercial and technical purposes:

• Evaluating project feasibility and preparing formal design/engineering proposals.
• Delivering customer support, milestone notifications, and contract administration.
• Maintaining website security and preventing fraudulent or malicious form submissions.
• Sending requested newsletter digests (which you can unsubscribe from at any time).

3. Data Retention & Sharing

We retain inquiry records only as long as necessary to fulfill project evaluation and legal compliance obligations. We never sell, rent, or trade your personal data to third parties. Data is only processed through secure infrastructure providers (e.g. encrypted email relay and secure cloud hosting) bound by strict confidentiality agreements.

4. Data Security

We implement industry-standard encryption protocols (TLS/SSL in transit and AES encryption at rest), secure access controls, and strict server hardening to safeguard your personal data from unauthorized access or destruction.

5. Your Privacy Rights

You have the right to request access to the personal data we hold about you, request corrections, or request deletion of your contact records. To exercise any of these rights, please contact our Grievance Officer.

6. Grievance & Contact Officer

For privacy inquiries, data deletion requests, or DPDP compliance questions, please contact: